Our premium service tier with heavy focus on overall brand management. Includes the most senior chat agents. Choose your level of coverage while balancing a focus on VIP fans and broader fan cultivation.
Team structure
Dedicated Chat Team
Senior Chat Agents
Success Manager
Account Manager
Sales Focus
Balanced Focus
Whale Cultivation
High-pressure sales
Coverage
Flexible Coverage
Choose from 14-24 hours per day
6 hours of surge coverage during large traffic events
Account Management
Full Account Management
Available for an additional fee
CHAT TIER 2
A balanced service tier blending brand and revenue creation. Offering experienced, dedicated chat agents with fixed coverage.
Team structure
Dedicated Chat Team
Dedicated Chat Agents
Success Manager
Account Manager
Sales Focus
Balanced Focus
Whale Cultivation
High-pressure sales
Coverage
Fixed Coverage
24 hours per day
Account Management
Full Account Management
Available for an additional fee
CHAT TIER 3
A lighter service tier, focused heavily on fan cultivation volume rather than VIP. Skilled chatters work across several accounts and coverage is fixed at 24 hours per day.
Team structure
Dual Chat Team
Dual Chat Agents
Dual Success Manager
Dual Account Manager
Sales Focus
Balanced Focus
Lower Whale Cultivation
Greater high-pressure sales
Coverage
Fixed Coverage
24 hours per day
Account Management
Full Account Management
Available for an additional fee
A LA
CARTE
Choose a chat only service knowing that you have the flexibility to layer on a series of bespoke, paid-for add-ons.