AT GREY MATTER DIGITAL
WE BELIEVE
As the CREATOR universe matures, direct service outsourcing is, and will continue to be, the best solution for Creators, their AGENCIES and managers.
OUR MISSION
To empower creators and their agencies through enhanced fan engagement and provide the best tools and strategies for success
OUR VISION
To be the leader in connecting creators and their audiences effortlessly, enhancing real-time communication in the digital content space
OUR GOAL
To provide professional, trustworthy and user-friendly chat services backed by data and analytics to maximize revenue
24/7 CHAT COVERAGE
INBOUND
MESSAGES
Rapid response to inbound messages, escalate to sexting and close content sales
OUTBOUND
MESSAGES
Chat agents will promote additional messaging by outbound contact with online fans including message bumps and other tactics
RELATIONSHIP
BUILDING
Chat agents will ensure fans build a relationship with the creator, facilitate their desires and create whale/ VIP fans
SALES
STRATEGY
Chat agents are well versed in sales techniques including ladder escalation, roleplay and sexting scripts
FAN CLASSIFICATION
MANAGEMENT
Chat agents classify fans in to lists, create comprehensive notes and segment fans in to given categories to ensure optimized retargeting
CONTENT REQUESTS
The Account Manager ensures that the chat team has content to sell, by providing the client with regular content requests
CUSTOM REQUESTS
Chat agents will sell custom requests based on the client’s parameters. The Account Manager will communicate pending requests to the client
RECOMMENDED CONTENT
The Account Manager outlines content recommendations using insights from the chat team on best performing content
FAN CLASSIFICATION MANAGEMENT
Chat agents classify fans in to lists, create comprehensive notes and segment fans in to given categories to ensure optimized retargeting
OUR COMPETITIVE ADVANTAGE
FULL ACCOUNT MANAGEMENT
Whether it be 24/7 chat, content management, promotions or whale cultivation, no one else offers a fuller range of account management services .
DATA ANALYTICS
Our data analytics drive informed decisions, optimize processes, identify opportunities, predict trends and propel your business toward success and growth.
HIRING & TRAINING
The hiring and training processes for our chatters are meticulous, personalized, use cutting edge techniques and ensure there is a focus on tangible results.
ACCOUNT MONITORING
Our diligent account monitoring and chat audits, conducted on a daily basis, ensure financial health and detects irregularities and potential problems before they occur .
QUALITY & VALUE
Our oversees chatters ensure excellent value while our meticulous hiring, training and management processes create a level of quality exceeding even their onshore counterparts .
THE VALUE OF TEAM
Starting with executive management and filtering down to your dedicated Success Manager, Account Managers and Chat Agents we drive organizational success through professionalism, communication and shared goals